White‑Label Incident Response for MSPs | Discreet, Co‑Branded, Evidence‑First
MSP handles the relationship. We handle ransomware. Your brand front-end, our work back-end - clean restore, full evidence, zero client loss.
Call 316‑712‑4006White‑Label Incident Response for MSPs
Why MSPs Bring Us In
Sometimes the scope of the incident becomes so large that a normal MSP team cannot handle it – ransomware, rebuild, forensic logs, insurer demand, audits. At such times, we can quietly plug in in the background and restore complete containment and cleanliness. The client remains yours, and we give you co-branded evidence, which makes both insurance claims and renewals smooth.
Scalable Support
Absorb surge without hiring; keep your client relationship intact.
Clean Recovery
Clean landing‑zone restores and segmented cutovers—no reinfection.
Forensic Evidence
Evidence binder with timeline, screenshots, and last‑clean dates.
Engagement Models (Pick Your Discretion Level)
We work the way you need: completely ghosted, co‑branded, or referred. Roles and signatures are defined up front, so there’s no daylight between teams.
Ghosted
We operate through your tools and tickets; your brand only.
Co‑branded
Client sees both logos on reports; you lead comms.
Referral
We contract directly, but pay you referral fees.
First 24 Hours - Partner Playbook
The first 24 hours are the most crucial – we are not discussing, we are focusing on containment; Backups are secured by preventing attacks, and all evidence is recorded with timestamps.
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EDR isolate, token/session revocation, legacy protocol shutdown. - Firewall lockdown on C2; clean admin jump hosts; evidence capture SOPs.
- Freeze retention; verify immutability; identify last‑known‑good.
Clean Restore, Discipline
We restore into a sterile subnet, scan artifacts, and promote only when telemetry is green. Identity and email come first; ERP and files follow with rollback plans.
- Hyper‑V/bare‑metal rebuilds when images are suspect.
- SPF/DKIM/DMARC validated before reopening relays.
- Per‑system last‑clean dates published and signed.
Tools We Work With (Vendor‑Agnostic, Acronis‑Friendly)
We integrate with mainstream EDR, firewalls, and backup platforms. If you’re already standardized, we fit your stack; if not, we harden what’s there and implement the missing controls.
- EDR/XDR, next‑gen firewalls, and major backup platforms (including Acronis).
- Immutable/WORM on‑prem and cloud; key separation and vaulting.
- SD‑WAN/ZTNA patterns for phased segmentation across sites.
No‑Poach, NDA, and Communications
Trust is policy, not vibes. We sign your NDA/MSA, stick to the comms plan, and never solicit your client – ever.
- No‑poach clause in writing; penalties defined.
- Single‑threaded comms through your incident lead; versioned briefs.
- Shared artifact repository with role‑based access.
Pricing & Margins
Simple partner economics. You choose whether we bill you (ghosted/co‑brand) or the client (referral). Retainers reduce friction and guarantee SLAs during spikes.
Discounted partner rates with optional incident‑credit bundles.
Lead registration and referral options.
Priority access via Incident Response Retainers.
Frequently Asked Questions
White-label IR means: You will sell the service with your branding (logo/name), but the actual incident response, containment, and clean restore will all be done by our team. The client will only see your name; we will work in the background.
No – we handle full incident response, forensic recovery, evidence binder, restores, etc. This is a very cost-effective way for MSPs to focus on their core business without internal hiring.
The client relationship will remain entirely with the MSP. Communication, ticketing, and billing will all be done as MSP. White-label service maintains the identity and brand integrity of the MSP.
After paperwork and tooling setup, partners can go live in a few days. Onboarding is fast, so there is no delay in emergencies.
As a white-label IR partner, we will first see if clean backups exist. If backups are compromised, we will propose a restore/rebuild strategy and containment roadmap – your delivery capabilities will remain open.